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How quality control works on a bulk order

Quality control starts long before the final check. The real work is agreeing what "right" means — the approved sample, the size chart and the tolerances — before the first piece is cut.

Document
Buying guide
No.
G–14
Section
Production
Updated

The standard is set before production

Three things define what a correct garment is:

  1. The approved pre-production sample. The physical reference for fit, fabric, trims and workmanship.
  2. The confirmed size chart. The measurements for every size.
  3. Size tolerances, agreed in writing. How far a measurement may differ before a piece counts as wrong.

Agreeing these before bulk is the single most effective quality step there is.

During production

The fabric is checked against the approved fabric before cutting. On the line, pieces are checked as they come through, so a problem is caught while it can still be corrected, not after the whole order is sewn.

Before packing

Every order is checked against the approved sample and the size chart before it is packed: measurements, workmanship, appearance and trims. Inspection follows the standard agreed with you.

What you can do

  • Approve the pre-production sample carefully — it is the yardstick.
  • Write down anything you care about that a sample does not show.
  • Tell us in advance if you want your own or a third-party inspection.

Related: Reordering with the same quality.

Questions

What is the order checked against?

The approved pre-production sample, the confirmed size chart and the size tolerances agreed in writing.

Can I send my own inspector?

Tell us when you place the order and we will plan for it.

What happens if something is wrong?

We go through it with you against the agreed standard and settle what needs to be done.