Terms of service
These are the ground rules we work by. The specific terms of each order — price, quantities, dates and payment — are confirmed in writing for that order.
What we do
NOVA Garment is a womenswear factory in Panyu, Guangzhou. We make garments to our customers’ designs: pattern-making, sampling, bulk production, inspection, packing and shipping.
Quotes
A quote is based on the information you send. If the style, fabric, trims, quantity or date change, the quote may change. Each quote is confirmed in writing before an order starts.
Samples and approval
We make a sample for your review, then a pre-production sample for your approval. The approved pre-production sample, the confirmed size chart and the size tolerances agreed in writing are the standard the order is made and inspected to. Nothing is cut in bulk until you approve the sample.
Production and delivery
Bulk production takes 20–25 days from approval of the pre-production sample, once the materials for the order are in hand. Changes after approval, late decisions or late materials move the dates. Shipping time comes on top.
Payment
Payment terms are agreed for each order in writing before production starts.
Inspection
Every order is checked against the agreed standard before it is packed. If you find a problem when the goods arrive, tell us promptly with photos, and we will go through it with you against the agreed standard.
Your designs
Designs, sketches and files you provide remain yours. We do not use them for other customers or share them with third parties.
Contact
Questions about these terms: lizhe7060@gmail.com or +86 195 7178 8150.